Return & Refund Policy

Return & Refund Policy

Your satisfaction is important to us.

Food Products

For food safety reasons, we cannot accept returns of food products once they have been shipped.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number

Photos of the package and product

A brief description of the issue

We'll work with you to provide a replacement or refund when appropriate.

Refunds

Approved refunds are issued to the original payment method within 5–10 business days.

Questions?

Email: otysspecials@gmail.com